Digital Delivery Policy

Vaneyo delivers digital software purchases by email. This page explains the delivery method, typical timing and what to do if your order email has not arrived.

What you receive

Your digital order includes the software key and the relevant download, installation or activation instructions for the product purchased. Digital software purchases do not include a CD, DVD, physical shipment or OEM sticker. Check the product page for the exact edition, compatible device and licence conditions before ordering.

Delivery timing

For available products, delivery is typically within minutes after payment is confirmed. Please allow up to 2 hours for the delivery email. Payment confirmation, product availability or an order requiring review can affect this timing; email delivery is not a guarantee of an immediate response from a support agent.

An out-of-stock product may take longer to fulfil. Check the availability and any delivery information shown on the product page. If your order has not arrived within the stated time, contact us with your order number so we can check its status.

If your email has not arrived

1. Check your spam, junk and promotions folders for messages relating to your Vaneyo order.
2. Confirm that the email address entered at checkout is correct and that your payment has completed.
3. If you still cannot find the delivery email after 2 hours, email service@vaneyo.com or use our contact form. Include your order number and the product purchased.

If you entered an incorrect email address, contact us promptly so we can review the order and help with delivery. Do not place a second order solely because the first delivery email is missing.

Installation and activation help

Follow the instructions supplied with your order and confirm that the software edition matches your purchase. For a delivery, installation or activation issue, send your order number and the exact error message to our team. Hide full product keys, passwords and personal details in screenshots. Our delivery and activation FAQs may also help.

Cancellations and refunds

Our refund and return policy is the main reference for cancellation requests, the 30-day unused-purchase conditions, Non-Use Declarations and faulty-product issues. Digital purchases do not require a postal return or return-shipping label. Nothing on this page limits consumer rights that apply under law.

Contact Vaneyo

Vaneyo is managed by Flixeasy LTD. For questions about your order or this policy, contact us using the details below.

• Email: service@vaneyo.com
• Phone: +44 20 8040 4678
• Support hours: Monday to Sunday, 9:30 AM–6:30 PM (GMT−05:00).
• Business address: Flixeasy LTD, 71-75 Shelton St, London, WC2H 9JQ, UK.

You can send an email or contact form request at any time. Our team handles requests during the support hours above. Sending a request outside these hours does not mean a team member is available immediately.