Payment Policy
This policy explains payment at Vaneyo and where to get help with a payment or refund question.
Payment methods at checkout
The payment methods currently available for your order are displayed at checkout. Availability can depend on your country, device and payment provider. Select one of the methods offered for your order and review the final amount before completing payment.
Payment is due when you place your order. Digital delivery follows payment confirmation; a pending, failed or declined payment may delay completion of the order. See our digital delivery policy for delivery timing and missing-order help.
Payment security
Vaneyo’s checkout uses HTTPS to encrypt the connection. Complete payment through the options displayed at checkout. Our support team does not need your full payment card number, card security code, banking password or software key to investigate an order.
Payment problems
If a payment fails, review the message shown at checkout and contact your bank or payment provider where appropriate. Before attempting payment again, check whether an order confirmation or charge already exists. If you are unsure about an order, contact service@vaneyo.com with your order number, if available, and a description of the issue. Hide sensitive details in any screenshot.
Refunds
Eligibility, requests and processing times are explained in our refund and return policy. An approved refund may take additional time to appear in your account after it has been processed. Your bank or payment provider controls that posting time.
For questions about personal information, read our privacy policy. For help with an order, visit our FAQs or contact us below.
Contact Vaneyo
Vaneyo is managed by Flixeasy LTD. For questions about your order or this policy, contact us using the details below.
- Email: service@vaneyo.com
- Phone: +44 20 8040 4678
- Support hours: Monday to Sunday, 9:30 AM–6:30 PM (GMT−05:00).
- Business address: Flixeasy LTD, 71-75 Shelton St, London, WC2H 9JQ, UK.
You can send an email or contact form request at any time. Our team handles requests during the support hours above. Sending a request outside these hours does not mean a team member is available immediately.